1. Privacy Policy
Stay Resort Niseko / Stay Living Niseko (hereinafter referred to as “the Hotel”) declares that it will comply with laws, regulations, and other norms concerning the protection of personal information, establish voluntary systems and rules, and implement and maintain them to ensure the proper handling of personal information used in the course of our business.
- To implement this declaration, the Hotel establishes internal regulations concerning the protection of personal information. We will ensure these regulations are communicated to and implemented by our employees (including officers, employees under employment contracts, and dispatched workers) and other relevant parties, and will continuously improve and maintain them.
- To prevent the loss, damage, falsification, or leakage of personal information, the Hotel establishes internal regulations concerning the security management of information systems. We will implement appropriate information security measures, including countermeasures against unauthorized access and computer viruses.
- The fundamental principles of personal information protection at our company are as follows.
- Prohibition of Illegal Collection
- Prohibition of Unauthorized Use
- Ensuring Safety
- Prohibition of Third-Party Provision
- Respect for the individual's rights
Personal information shall be collected by lawful and fair means, and collection by improper methods is prohibited.
The use of personal information shall be limited to the scope of the stated purpose, and any use beyond this scope is prohibited.
In handling personal information, we will exercise due care in security management and prohibit input, output, storage, transportation, transmission, or disposal in any state where security cannot be ensured.
We prohibit the provision of personal information to third parties beyond the scope prescribed by law without the consent of the individual concerned.
When outsourcing business operations and entrusting personal information to a third party, or when jointly using personal information with a third party, we will enter into necessary agreements with such third parties and take other measures required by law.
When outsourcing business operations and entrusting personal information to a third party, or when jointly using personal information with a third party, we will enter into necessary agreements with such third parties and take other measures required by law.
We recognize that individuals, as the subjects of their personal information, have the right to request disclosure, correction, suspension of use, and other actions regarding their personal information. We will respond to such requests from individuals in accordance with the procedures stipulated by laws and regulations.
2. Matters Concerning Acquisition
When acquiring personal information, our company will clearly state the purpose of use and obtain it by lawful and fair means within the scope necessary to achieve the stated purpose, with the customer's consent. Should it become necessary to use the information beyond the stated purpose, we will notify the customer accordingly and obtain their consent.
Furthermore, our company does not sell products or services intended for children, and we do not intentionally collect personal information from children. For individuals under the age of 18, we will handle personal information only after obtaining both the individual's confirmation and consent, as well as the consent of their parent or guardian.
Furthermore, our company does not sell products or services intended for children, and we do not intentionally collect personal information from children. For individuals under the age of 18, we will handle personal information only after obtaining both the individual's confirmation and consent, as well as the consent of their parent or guardian.
3. Matters Concerning the Purpose of Use
We will use the personal information we collect for the following purposes.
- Providing services to customers
- Contacting customers for purposes such as confirming reservation details
- Notifications and confirmations related to product shipping, payment processing, and other transactions
- Guidance, advertising, promotion, and surveys concerning the management and sales activities of our company and its partners
- To understand usage patterns of our company's and partner facilities, products, and services, and to improve and develop them
- Improvement of our website and our services and products
- Other tasks incidental to or related to the above purposes of use
- Response based on laws and regulations or directives/guidance from administrative authorities
4. Provision to Third Parties
We will not provide or disclose any personal information we hold to any third party without the consent of the customer, except as permitted by law.
5. Matters Concerning Entrustment
When outsourcing all or part of our operations within the scope necessary to achieve the purposes of use described in Section 3, we will properly manage and supervise the outsourcing party, including by concluding contracts that include confidentiality obligations and supervision of personal information.
6. Matters Concerning Joint Use
We may jointly use the personal information we hold within the scope necessary to achieve the purposes stated in Section 3. The personal information subject to joint use will be managed responsibly by our Personal Information Protection Manager.
- Items of Personal Information Subject to Joint Use
- Scope of Joint Users
- Security within the hotel
- Other tasks incidental to or related to the above purposes of use
Address, name, company name, phone number, email address, credit card information, flight information, and other information necessary for providing services to customers
Purpose of the user
7. Handling of Personal Information on Our Website
We store personal information provided by customers on our website solely as a record of the services requested and will delete it after a specified period. Furthermore, we implement the following security measures:
- To ensure the security of personal information and prevent unauthorized access, loss, destruction, falsification, or leakage, we implement reasonable security measures from both management/operational and system perspectives.
- The transmission and reception of personal information between our company and customers via the Internet on our website employs SSL (Secure Sockets Layer) encrypted communication.
- Information gathering on the website
As part of information collection on our website, we utilize cookies (a technology that stores usage history and other data sent and received on the web within your browser) and collect access records (access logs) to our website. However, we use this information solely for statistical processing to improve our website's operation and services, and for investigating causes of unauthorized access or similar issues. If you do not wish to accept cookies, you can refuse them by changing your internet browser settings.
8. Changes to Service Offerings
The contents of this notice are subject to change without prior notice due to amendments or repeals of laws and regulations, changes in social norms, or other reasons.
